Frequently Asked Questions
This policy explains how Lankaratna, the export-facing house of Muthukaruppan Chettiar Jewellers, collects and uses information shared with us.
We collect information you provide directly - your name, email, phone number, and shipping details - when you make an enquiry, request a consultation, or place an order. We also collect limited technical data, such as browser type, to help us maintain and improve this website.
We use your information to respond to enquiries, process orders, arrange consultations and shipments, and, where you have agreed to it, to share occasional word of new stones and exhibitions through The Custodians. You may opt out of any such communication at any time.
We do not sell or share your personal information with third parties beyond what is necessary to fulfil an order - for example, a shipping courier. Payment details are handled through secure, encrypted channels and are never stored directly on our systems.
You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it, by contacting us directly. We will respond to any such request within a reasonable time.
We invite you to experience the beauty, heritage and craftsmanship of Sri Lanka through gemstones chosen with knowledge, integrity and care.
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