Customer Care
Plain answers on shipping, payment, grading, returns, and everything else that stands between an enquiry and a decision.
Stone status, viewings, warranty, and laboratory reports.
How we ship worldwide, and what to expect.
What to expect at customs, wherever you are.
Accepted methods, and how payment security works.
How we grade colour and clarity, and how to care for your pieces.
Our 14 day review window, explained plainly.
How we protect every transaction and every visit.
How your information is collected, used, and protected.
The regions of Sri Lanka behind our gemstones.
We would rather answer a question plainly than have you wonder.
Every remarkable gemstone carries a story. We would be honoured to help you discover the one that becomes part of yours.
Begin a Conversation